Contact information
Contact Policy - Designer Rugs Studio
At Designer Rugs Studio, we value your feedback and are here to assist you with any inquiries or concerns related to our products. Below are the details of our contact policy:
1. Contact Methods
You can reach out to us through the following options:
- Email: Send us an email at info@designerrugsstudio.com for general inquiries, support, or to report any issues with a product.
- Contact Form: Fill out our contact form on our website to receive a quick and personalized response.
- Customer Service Hours: Our team is available to respond to your messages Monday through Friday, from 9:00 a.m. to 5:00 p.m. (local time).
2. Response Times
We strive to respond to all inquiries within 24 to 48 business hours. However, during high-demand periods, this response time may be slightly extended.
3. Required Information
When contacting us, please provide the following information to help us assist you effectively:
- Full name
- Order number (if applicable)
- Specific details about your inquiry or issue
- Additional contact information (if necessary)
4. Reporting Issues or Defects
To report a defect with a product, please refer to our policy section on notification and information submission to ensure your case is processed quickly.
5. Commitment to Customer Service
We are committed to providing exceptional customer service. If you are not satisfied with the assistance you receive, you may request that your case be reviewed by a supervisor.
Thank you for choosing Designer Rugs Studio. We look forward to assisting you!